This episode was ... [helpful] / [not helpful].
Today is Day 1 of The Remarkably Loved Business series. And let me just say that we are STARTING OFF STRONG.
My guest is the legendary Chip Bell. He is renowned for his work on customer loyalty and has been featured EVERYWHERE: Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, and Fast Company.
What really struck me about this conversation? If you aren’t listening to your customers then you don’t know jack about what they want. You’re making unfounded assumptions that can lead to major mistakes and revenue loss.
Grab your note-taking gear and listen up - Chip is starting us off with the most basic step that we too frequently forget.
Win a signed copy of Chip’s book!
Chip Bell is a legend in the field of customer loyalty. His latest book lays out principles that are both timeless and timely because generating walk-through-fire loyalty is more important than ever. It walks you through how to attract and retain customers who become your advocates. It is HOT off the press and holding a 5-star rating.
Win a signed copy in today's survey. Take a few minutes to share your thoughts. Happy hunting!
About Chip Bell
Chip R. Bell is a renowned keynote speaker on customer loyalty and the author of several best-selling books including:
His newest book is the just released Inside Your Customer’s Imagination. Global Gurus in 2020 ranked him for the sixth year in a row in the top three keynote speakers in the world on customer service.