Apr 16, 2021#10 Find and Use Your DataDon't think you have customer data? You're likely wrong. Conduct an inventory and prioritize sources in this hands-on activity with Linsey.
Apr 15, 2021#9 Cultivate ResiliencyRelationship equity matters when disaster strikes. Here's her structured approach to everyday network nurturing.
Apr 14, 2021#8 Create LoyalistsStriking up a conversation with your customer doesn't need to be so hard and it doesn't need to feel like a violation of boundaries.
Apr 13, 2021#7 Leadership MattersEvaluate your leadership. This episode is as powerful as it is uncomfortable.
Apr 12, 2021#6 Invest in Customer SuccessWe spend a lot of time finding new business but the most profitable lead is already your customer.
Apr 9, 2021#5: Better Customer ProfilesWhere to start when your daily work feels largely reactive and inefficient.
Apr 8, 2021#4: Reverse Engineer the Customer ExperienceReverse engineering your company to the customer experience.
Apr 7, 2021#3 Use Your Energy WiselyCommunication, delegation, and email lists, with the Queen of High Performing lists, Melanie McMurrain, founder of Rize Marketing.
Apr 6, 2021#2 Respond Fast, Improve CXLet's dive deeper into customer experience (CX) with Doug Dosberg. He shares a few hard earned lessons in user experience designer.
Apr 5, 2021#1 Treasure Hunting for Ah-hasAvoid making unfounded assumptions about our customers that can lead to major mistakes and revenue loss.